As a Customer of diveplanet.co.nz (Website), you will share your personal identity and other personally identifiable information with us in order to deposit and play on our Website or take part in other services offered by us such as customer support, etc. We at diveplanet.co.nz respect your right to privacy and are committed to protecting your personal information (Personal Information) at all times. Personal Information is any kind of data about you that identify you or by which your identity can be reasonably determined.
We take all precautionary steps to ensure that your Personal Information is used in accordance with the data protection and privacy policies that apply in the countries in which we operate, such as the EU General Data Protection Regulation (GDPR) and Estonian Personal Data Protection Act.
PERSONAL DATA PROTECTION ACT
Your personal data is processed by 4854 Cambridge Drive, Peoria, Arizona, 85382, email address: email@example.com .
In order for you to create a Member Account, deposit money and play on the Website, we receive personal information about you including your first and last name, ID code, date of birth, address banking and transaction details via our third party payment provider Trustly. We also collect personal information that you voluntarily provide when registering with us such as your email address or phone number.
We also collect data for Know Your Customer (KYC) purposes for which we may ask you to upload copies of your ID documents such as proof of ID, proof of address or proof of payment. Other documents and means of verification may also be requested/applied for in order to comply with our license requirements.
We will use data about you such as your profile, clicks in any of our services, transactions, account settings, game preferences, etc. for a number of purposes. For example, we use Personal Data:
- to set up and manage your Member Account
- to provide you with our services
- to offer you a better and more personalised service
- for security and control purposes
- to comply with our legal and regulatory requirements
- to notify you of updates to our software or services.
- for research and development purposes of our services
LAWFUL BASES OF PROCESSING
We will only collect and process personal data about you where we have a lawful basis. Lawful bases of processing Personal Information include:
• Legal requirement:
We process personal data in order to comply with the obligations of our gambling license as set forth in the Estonian Gambling Act and the Anti Money Laundering & Counter Terrorism Financing Act.
We process personal data where it is necessary and required for the performance of the diveplanet.co.nz services that you have requested or expect us to deliver to you. This includes the use of various 3rd party providers such as payment providers, casino providers, customer support providers, service notifications, etc. that are essential for us to provide you with our core services.
• Legitimate Interest:
We may process your personal data for the purposes of our legitimate interests or for the legitimate interests of third parties (e.g. email or sms service provider), provided that such processing shall not outweigh your rights and freedoms. This includes various internal routines that are essential for us to run our day-to-day operations and ensure compliance with our Terms & Conditions. For example, we may process your personal data to protect you/us/others from security threats or fraud; to enable or administer our business such as for quality control, reporting, segmentation for product offering and customer service; to understand and improve our business or customer relationships, to personalise our offers and the experience you have on our site. Where we rely on legitimate interests as a basis of personal data processing, you have the right to object.
We also process certain types of personal data where you have given us consent. We have identified activities which fall under a separate category and for these we will always ask for your explicit consent prior to processing: direct mail, sms, electronic email and phone calls. Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time. We will never sell your data or publish your personal information anywhere publicly on the web or any other public place.
We will also not share your data with third parties unless required to do so by law or based on a legitimate interest. We may disclose customer personal information to the appropriate government, supervisory or law enforcement agency, if required by law.
RIGHT TO ACCESS AND CONTROL PERSONAL DATA
The data you have provided to us belongs to you. You can access, control and manage your data at all times. We provide you with options on what kind of communications you want to receive from us, if any at all. You may opt out of receiving advertising and marketing materials at any time. We encourage customers to contact us if they wish to do so. We also provide you with the opportunity to access some of your data, such as deposits, wins, game history, etc. via our Website.
As provided by law, you may also request, free of charge, information on the scope, origin and recipients of your stored data as well as the purpose of storage. You also have the right to ask us to rectify, complete and delete your personal data and to port your data to another organization to the extent that is allowed by the respective laws that apply to us. You can contact us in writing at firstname.lastname@example.org and we will respond to any enquiries as soon as possible, but no later than within 30 calendar days from receiving your request.
Personal data will be kept for as long as such Personal Data is required for the provision of the service and for the period prescribed by law. In accordance with the laws and regulations of Republic of Estonia, the retention period during which your Personal Data will be stored is five years. You have the right to request the deletion of your Personal Data. Your request for deletion of data will be considered in accordance with applicable laws, but diveplanet.co.nz may refuse to perform this activity in the cases provided by law.
If you feel that your rights as a data subject have been violated upon processing of personal data, you also have the right to file a complaint to the Estonian Data Protection Inspectorate at email@example.com